Privacy Policy Commitment to Users

Your privacy is our priority and we operate transparently

Introduction to Data Protection

Our privacy policy demonstrates our dedication to responsibly handling your personal information, ensuring confidentiality and protection throughout use of our website and services.

We confirm our strict compliance with South African privacy laws as well as global best practices when processing, storing, or utilizing your information online.

Information We Collect and Use

We collect certain personal and technical data in order to provide services, improve experiences, and fulfill legal requirements.

Data You Provide Directly

  • • Registration details including your full name
  • • Contact information such as email address
  • • Optional communication preferences or requests
  • • Feedback and support requests submitted by you
  • • Any details required to open or update your account

Automatically Collected Data

  • • Device type and browser information
  • • IP address and location estimates
  • • Clickstream activity on our website
  • • Time spent on pages and navigation paths
  • • Technical logs and error data for security monitoring

How We Use Your Information

Personal data is used only for user support, communication, compliance, security, and platform enhancements.

  • • Maintaining and optimizing user accounts
  • • Delivering trade ideas and notifications
  • • Replying to your inquiries and support requests
  • • Monitoring usage patterns for service improvement
  • • Ensuring compliance with local data regulations
  • • Detecting potential fraud or security incidents
  • • Sending service-related administrative updates

Our Promise: We will never sell, lease, or share your identifiable personal information with third parties for their marketing purposes.

Data Shared With Others

Information is shared only with vendors directly involved in service delivery or for compliance when legally required.

Third-Party Service Providers

Only partners essential for hosting, analytics, and communications may access data solely to fulfill their contracted obligations.

Legal Compliance

We disclose information under court orders or government requests within legal limits.

Aggregated Analytics

Non-identifiable usage information may be compiled for analytical purposes.

Your Privacy Rights

You have rights over your personal data, including access, correction, or deletion under applicable South African law.

  • • Request access to your stored information
  • • Correct or update personal details
  • • Request removal of your account data
  • • Obtain a copy of your information
  • • Object to certain data uses
  • • Request restriction on data processing

If you wish to exercise these rights, please contact our Privacy Team using the details provided below.

Our Approach to Security

We implement both technical and organizational safeguards to protect your personal data against loss or misuse.

Technical Safeguards

  • • Data encryption in transit and storage
  • • Secure firewall and intrusion monitoring
  • • Regular vulnerability and security reviews
  • • Automated backup and system integrity checks

Organizational Controls

  • • Staff access limits and background checks
  • • Routine training in data protection protocols
  • • Strict incident-response planning
  • • Vendor due diligence processes

How Long We Keep Data

Retention periods are determined by legal requirements, service needs, and user account settings.

  • • Account and registration records
  • • Interaction and usage histories
  • • Support requests and emails
  • • Billing and payment records
  • • Preference-related communications

User data is deleted or anonymized as soon as it is no longer required for these purposes.

International Data Transfers

Data may be processed in other jurisdictions if partners or service providers are located abroad, with safeguards in place.

  • • Model contractual clauses are used where necessary
  • • Transfers adhere to local and global standards
  • • We favor partners with strong privacy reputations
  • • User consent for such transfers is documented

Use of Cookies

Cookies are used for technical functionality, analytics, secure logins, and performance measurement.

Types of Cookies We Use

  • • Required for secure login and core functionality
  • • Track usage to improve the website experience
  • • Enable customization of user features
  • • Support login sessions and navigation

You can manage cookie settings in your browser or in your user account tools.

Changes to This Policy

We update this policy as needed to reflect legal changes or service updates. Major changes will be communicated to users in advance.

  • • Email or website notification for updates
  • • Posting policy changes on our main website
  • • Highlighting significant revisions on dashboards
  • • Offering a summary of material amendments

Your continued use constitutes acceptance of these changes.

Contact Our Privacy Team

For privacy queries, requests, or to exercise your rights, please reach out via the channels below.

Lumexarivon

Co-working Space, 163 Bree Street, Cape Town 8001 South Africa

Phone: +27(32)3225842

Email: content@lumexarivon.sbs

Policy last updated: January 7, 2026

Policy effective as of: January 7, 2026